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[[Archivo:Fruits Luc Viatour.jpg|200px|right|Plátano, naranja, pomelo, fresas, mandarinas y limas.]]
:''Fruta es una palabra gastronómica, para información botánica véase [[fruto]].''
La '''fruta''' es el conjunto de [[fruto]]s [[alimentación humana|comestibles]] que se obtienen de [[planta]]s [[agricultura|cultivadas]] o silvestres, pero a diferencia de los otros alimentos vegetales ([[hortaliza]]s y [[cereal]]es) las frutas poseen un sabor y aroma intensos y presentan unas propiedades nutritivas diferentes, por ello la fruta suele tomarse como [[postre]] fresca o [[Fruta#Preparación|cocinada]]. Conviene comerlas cuando están [[madurez|maduras]].Since its inception, HTC has been a unique company; a niche provider, specializing in serving the Hispanics in the US, understanding their needs and providing to them like no other contact center.
In addition to our specialized market focus, HTC is also a unique place to work—continually creating a dynamic and fun workspace that fosters personal and professional growth. We are of one of the most innovative companies in the call center business—and one that has gained recognition in the local business community as well as in the international call center industry.
For those of us who have not been with HTC since the beginning, who joined HTC as a medium-sized company, turning large—here is a brief summary of our company roots.
• After gaining call center experience starting three call centers for Confia bank, Alberto Fernandez lived in the US. There he experienced problems trying to communicate when calling US call centers with the “Press Two for Spanish Option. ” Alberto saw that there was a big opportunity to change the way US Hispanics were served in US call centers.
• In September of 1998, in entrepreneurial class Georgetown University, Alberto worked on the idea and decided to make it a reality. He had a winning combination: the assertion of the value of this demographic & that US Hispanics could & should be served with excellence, from Mexico.
• On April 7, 1999, Alberto Fernandez officially incorporated Hispanic Teleservices Corporation with only one thing in mind; to provide the best caller experience to the US Hispanic Market.
• In July of 2000, operations began with financial backing by J.P. Morgan & Citigroup.
We opened our Torre site in Monterrey. Our first client was a US Department Store with call center needs. The total employee headcount: 15.
• By 2001, HTC was well on its way, with a US telephone service provider, where we provided inbound sales and customer care to their customers. We also gained as one client in the financial industry. The headcount jumped to 64.
• In September of 2002, needing more space to grow, and Torre reaching its capacity with nearly 350 workstations, HTC expanded to our 2nd Monterrey site, choosing a charming building that was once an important Jose Cuervo Tequila warehouse. We kept the name Cuervo for the site, and the names of the training rooms, for example, Añejo, Reserva de la Familia, for example, reflect the original building’s function.Like in Torre, HTC made Cuervo fully our own, creating our signature one-of-a-kind workspaces, and there was much space to do it in Cuervo; a building that could fit more than 550 workstations That year, HTC gained one of our largest and most successful clients to date, a major US Internet provider. We served their US customers with technical support, and billing issues, and later we gained their trust, and additional lines of business. A wireless phone service also became an HTC client.
• In 2004, HTC started the year with more than 500 employees, and ended it with over 1,200, with the addition of more US companies in the telephone and financial industries; HTC went from a small startup, to a recognized pioneer in serving the US Hispanic market.
• April 2005, needing more room for operations and deciding that the best option would be to create an area especially for contacting, welcoming, interviewing, and testing prospective new employees. HTC opened Villa, our Recruiting & Selection center in Monterrey, just next to the Torre building. In June 2005, our reputation for our unique combination of quality, professionalism, and creativity grew. HTC’s growth was only limited by our ability to hire the quantity of high-quality bilingual employees that our clients and potential clients demanded. After extensive research and an in-depth comparison of cities throughout Mexico and Latin America, it was decided that Guadalajara would be the perfect HTC fit.
• The addition of HTC Guadalajara (HTG) brought HTC into a whole new league; from being a small “boutique” service provider, we became a major contender. With HTG, we gained the ability to not only provide excellent quality to our US clients, with such a well-educated and talented group of employees that GDL and MTY both have to offer, but also to be able to do it on a much larger scale, with the capacity for 1,000 workstations in the GDL site. But even with the growth, HTC has maintained its uniqueness, in style, in ways of doing things, in the professionalism of our work, and the quality and success of our performance—regardless of which site we call home.
• December 2005, the investment made in HTC paid off for our original venture capital backers, J.P. Morgan & Citigroup, who once bet their money on the small startup idea of HTC. One of the most important investment banks in the world, The Carlyle Group bought majority stock in HTC. They were banking on our track record, and worked together with us for our further growth and continued success, using their extensive connections to gain us more leads and contacts with potential clients. 2007, after more than eight years of growing, learning, creating and most of all serving the industry like no one else; HTC caught the attention of Teleperformance (TP), one of the largest, and certainly the strongest call center company in the world, with nearly 300 call centers in 64 countries, providing service in 66 languages and dialects.
• In November 2007, Teleperformance acquired HTC, and the TP/HTC Fusion began, and the two leaders began sharing best practices. HTC (with nearly 3,000 employees at the time) began making a mark on TP (with more than 70,000 employees worldwide) from the very start. Just after the purchase was complete, TP founder Daniel Julien asked HTC to share our Code of Meetings with him, which he had seen in a visit to HTC. We did, and TP made them their own. Julien told all of the CEOs of each of the TP companies worldwide to implement this Code for Meetings, and to, as soon as possible, post it in each of their meeting rooms. As HTC offers our innovative best practices to Teleperformance, TP offers time-tested sure-fire strategies to HTC. The TP purchase of HTC opened a world of opportunities to HTC employees. It also opened the door to an interchange that can only lead to further success for all involved. • 2008. The HTC – TP fusion continues, as does the success in performance, and success in continually creating and recreating ourselves for the better, personally, and together as a company.
HTC/TP: Make it Your Own
The richness of HTC, is that each employee makes the company his or her own. Each one of us contributes something of ourselves to the company, and the sum of those personal contributions is what makes HTC the special company that it is; one which makes its mark on each of us.
Make HTC your own. How? There are countless ways. Here are a few:
• Be the best moment in a caller’s day.
• Make a co-worker smile.
• Pick a topic, and ask yourself, “how can we do it better?” and share your ideas.
• Create and propose new ideas.
• Embrace the new ideas of others’
• Give feedback eagerly & positively.
• Receive feedback in the same way, eagerly and positively.
• Teach what you know, and what you do best
• Learn something new.
HTC Operations & Facilities
Torre Site Cuervo Site Villa Guadalajara Site
Nearly 300 Work- station Capacity 550+ WS Capacity Recruiting & Selection Center 1000 WS Capacity
Opened July 2000 Opened Sept. 2002 Opened April 2005 Opened June 2005
Houston, Texas
• Corporate Headquarters
• Point of Presence &
• Telecom Hub
Como [[alimento]] las frutas tienen propiedades como ser muy ricas en [[vitamina]]s y [[mineral (nutriente)|minerales]], pocas [[caloría]]s y un alto porcentaje de [[agua]] (entre 80 y 95%).
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