Usuario:Playvox Mops/Taller
| Playvox | ||
|---|---|---|
 | ||
| Industria | Software | |
| Fundación | 2012 | |
| Fundador | Oscar Giraldo | |
| Sede central | Sunnyvale, California | |
| Servicios | SaaS | |
| Empleados | 264 (2023) | |
| Sitio web | playvox.com | |
Playvox editar
Playvox is headquartered in Sunnyvale, California. The company is privately held and has more than 230 employees. The company offers workforce engagement management solutions for contact centers worldwide to increase employee engagement and strengthen the customer experience. Offerings include workforce management, performance, coaching, motivation and customer sentiment solutions. Customers include Noom, NuBank, SoFi, Stitch Fix, Twitter and Zendesk.
History editar
In 2012, Playvox was founded in 2012 by Oscar Giraldo. Giraldo got the idea for the business when he was working as a software engineer in Argentina and toured customer service centers. After observing unhappy employees, he wanted to start a company that would help give positive feedback to motivate employees and address turnover issues[1].
Acquisitions editar
In February 2020, Playvox acquired Trainbox[2], an interactive employee training tool, marking its first company acquisition.
In January 2021, Playvox acquired Agyle Time[3], a workforce monitoring SaaS solution. Founded in 2014[4] and based in Australia, Agyle Time focused on workforce management and scheduling for contact centers. This is now known as Playvox Workforce Management (WFM).
In January 2022, Playvox acquired Prodsight[5], a SaaS provider of AI-driven customer interaction analytics. Prodsight was founded in 2017 and grew around natural language processing (NLP) technology for messaging and chats between companies and their customers[6]. This is now known as Playvox Customer AI and is also the engine supporting AutoQA.
Product editar
Playvox solutions address challenges common in contact centers, including disengagement and employee turnover. With software solutions for agent coaching and motivation, contact center leaders can work to engage employees and reduce these issues. The company also offers contact center leaders software to forecast and schedule agents, manage performance, and monitor customer sentiment.
Awards and Recognitions editar
2023 CUSTOMER Product of the Year Award[7] - Playvox Capacity Planner
#1 Spring G2 Grid Report - Playvox Quality Management[8]
Finalist, CX Today 2023 Best Workforce Optimisation[9]
TrustRadius Best Software 2022[10]
References editar
- ↑ «The CEO Interview: Oscar Giraldo at Playvox». Call Centre Helper (en inglés). Consultado el 26 de abril de 2023.
- ↑ «Trainbox acquired by Playvox Crunchbase. Retrieved March 31, 2023.».
- ↑ Miller, Ron (27 de enero de 2021). «Playvox scores $25M investment and acquires Australian startup Agyle Time». TechCrunch (en inglés estadounidense). Consultado el 26 de abril de 2023.
- ↑ «Agyle Time Company Profile: Acquisition & Investors | PitchBook». pitchbook.com (en inglés). Consultado el 26 de abril de 2023.
- ↑ Miller, Dan (19 de enero de 2022). «M&A Watch: Playvox Buys Prodsight to expand its Footprint in the Conversational Cloud» (en inglés estadounidense). Consultado el 26 de abril de 2023.
- ↑ Miller, Dan (19 de enero de 2022). «M&A Watch: Playvox Buys Prodsight to expand its Footprint in the Conversational Cloud» (en inglés estadounidense). Consultado el 26 de abril de 2023.
- ↑ «Recipients of the 2023 CUSTOMER Product of the Year Award Announced». www.customerzone360.com (en inglés). Consultado el 26 de abril de 2023.
- ↑ «Playvox Named Leader in G2 Spring 2023 Grid Reports for Contact Center Quality Assurance (QA) - Playvox». www.playvox.com (en inglés estadounidense). Consultado el 26 de abril de 2023.
- ↑ Mitchell, Charlie (3 de febrero de 2023). «The CX Awards 2023: Shortlist of Finalists Revealed». CX Today (en inglés británico). Consultado el 26 de abril de 2023.
- ↑ «Playvox Reviews & Ratings 2023». TrustRadius (en inglés estadounidense). Consultado el 26 de abril de 2023.
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